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Cloud Collaboration Engineer

2 months ago

Vancouver, British Columbia, Canada Dialpad Full time
About Dialpad

We pioneered the first AI-powered customer communications platform, serving as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes can unlock the power of AI to unite people, automate tasks, and collect data-driven insights.

Dialpad's Developer Platform team empowers business partners & 3rd party developers to build custom integrations within the ecosystem. This team collaborates closely with internal product development teams, customers, and strategic partners to develop and improve the developer ecosystem.

**Your Role**

You'll primarily support stakeholders building integrations and facilitate usage of the Dialpad developer platform. You'll work with engineering teammates and product leaders to understand the Dialpad Ecosystem, APIs, services, and integrations. Using this knowledge, you will support external partners, ISVs, and Dialpad customers in building customized solutions.

**Key Responsibilities**

  • Support Dialpad customers & business partners in developing bespoke solutions using the Dialpad platform.
  • Establish efficient communication channels with core partners & developers.
  • Provide technical solutions including code samples, architecture diagrams, and step-by-step guidelines solving for unique customer requirements.
  • Troubleshoot & resolve problems for new & existing stakeholders.
  • Write compelling & simple to understand technical documentation & guides/tutorials.

**What We Offer**

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more.

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada, the target base salary range for this position is $116,025 — $143,325 CAD.