Retail Area Manager
1 month ago
We are a leading Canadian facility maintenance company, providing a range of services to large retail and commercial businesses nationwide.
Our competitive compensation and benefits package includes health, dental, and vision coverage, as well as a pension plan after one year of service.
Job SummaryThis role is responsible for leading and managing daily janitorial services at multiple store locations within a designated area or territory.
The key focus areas of this role include:
- Customer Experience and Retention
- Partner and Cleaner Performance
- Store Operations, including budgets, profitability, and KPIs
- Quality Standards and Audits
- Training and Development
- Cost Management and Controls
- Growth of In-Store Business through upselling Special Services
- Workforce and Performance Management
Key Responsibilities:
- Participate in the development and implementation of annual plans by customer banners
- Implement store-level budgets and create short- and long-term strategies to secure sustainability and profitability
- Build strong relationships with customers and business partners at store level
- Communicate effectively with customers and United Partners on store audits, case management, and action plans
- Lead or participate in store transition meetings with new customers and partners
- Manage business using United technologies, including Salesforce and Microsoft programs
- Conduct visitation audits and manage case management, R.I., and H&S compliance
- Support Partner Effectiveness team in hiring, recruitment, and termination of partners
Requirements:
- Degree in business administration or related field
- Strong leadership and communication skills
- Ability to manage multiple priorities and deadlines
- Experience in facility maintenance or related field
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