Retail Area Manager

1 month ago


St John's, Newfoundland and Labrador, Canada United Services Group Full time
About United Services Group

We are a leading Canadian facility maintenance company, providing a range of services to large retail and commercial businesses nationwide.

Our competitive compensation and benefits package includes health, dental, and vision coverage, as well as a pension plan after one year of service.

Job Summary

This role is responsible for leading and managing daily janitorial services at multiple store locations within a designated area or territory.

The key focus areas of this role include:

  • Customer Experience and Retention
  • Partner and Cleaner Performance
  • Store Operations, including budgets, profitability, and KPIs
  • Quality Standards and Audits
  • Training and Development
  • Cost Management and Controls
  • Growth of In-Store Business through upselling Special Services
  • Workforce and Performance Management

Key Responsibilities:

  • Participate in the development and implementation of annual plans by customer banners
  • Implement store-level budgets and create short- and long-term strategies to secure sustainability and profitability
  • Build strong relationships with customers and business partners at store level
  • Communicate effectively with customers and United Partners on store audits, case management, and action plans
  • Lead or participate in store transition meetings with new customers and partners
  • Manage business using United technologies, including Salesforce and Microsoft programs
  • Conduct visitation audits and manage case management, R.I., and H&S compliance
  • Support Partner Effectiveness team in hiring, recruitment, and termination of partners

Requirements:

  • Degree in business administration or related field
  • Strong leadership and communication skills
  • Ability to manage multiple priorities and deadlines
  • Experience in facility maintenance or related field

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