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Accounts Receivable Specialist

2 months ago

Vaughan, Ontario, Canada White Cap Canada Full time
Job Summary

As a Collections Associate at White Cap Canada, you will play a crucial role in ensuring the timely collection of outstanding accounts receivables from customers. Your primary responsibility will be to communicate with customers to determine the reason for overdue payments and review the terms of sale, service, or credit contracts.

Key Responsibilities:
  • Communicate with customers to determine the reason for overdue payments and review the terms of sale, service, or credit contracts.
  • Receive payments and post the amount paid to the customer's account.
  • Document information about the financial status of the customer and the status of collection efforts.
  • Review and monitor assigned accounts and all applicable collection reports to maintain up-to-date customer records.
  • Maintain clear documentation of customer contact through the collection or dispute process.
  • Ensure timely follow-up of open disputes is completed in accordance with service level agreements.
  • Resolve internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
Requirements:
  • HS Diploma or GED strongly preferred.
  • Specialized skills training/certification may be required.
  • Generally 2-5 years of experience in the area of responsibility.