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Payroll Services Associate

2 months ago

Waterloo, Ontario, Canada Sun Life Full time

Company Overview


Sun Life is a renowned financial institution committed to making a difference in the lives of individuals, families, and communities around the world.



About the Role


We are seeking a highly skilled Payroll Services Associate to join our dynamic team. As a key member of our payroll department, you will be responsible for providing comprehensive compensation and payroll services for our Sun Life Financial Distribution (SFLD) Advisors.



Key Responsibilities



  • Verification and validation of transactions processed by other teams within Distribution Compensation
  • Manual calculation and adjustment of commissions and bonuses as required
  • Update M2 and/or EIM system for manual commission calculations, error corrections, and adjustments
  • Handle pay-related health checks and audits
  • Respond to payroll-related inquiries from advisors, managers, and other individuals and teams within head office, including external business partners
  • Administer tax demands and garnishments by calculating and processing required transactions
  • Administer tax deductions for SLFD Advisors and remittance of tax installments to CRA
  • Processing of special pay deposits for missed commissions when appropriate
  • Investigate and resolve errors, variances, or accounting discrepancies
  • Monitor and investigate the collection of advisor debt balances


Requirements and Qualifications


To succeed in this role, you will need:



  • Advanced accounting and mathematical skills
  • Proficient working knowledge of CSW, Windows, Microsoft Office, Lotus Notes
  • Strong and proficient knowledge of Excel
  • Proficient knowledge of Sun Life's retail products
  • Proficient level understanding of advisor/manager/distribution company agreements
  • Advanced analytical and problem-solving skills
  • Outstanding communication skills - written and verbal
  • Energetic, enthusiastic, and able to interact professionally with people at all levels of the company and externally
  • A positive attitude with a commitment to high quality service
  • Proficient organization and time-management skills, ability to establish priorities and multi-task
  • Proficient conflict resolution skills
  • Excellent team player and client service focused
  • Able to work overtime during peak payroll times frames and deadlines


What We Offer


As a valued member of our team, you can expect:



  • A competitive salary range: $45,600 - $74,700 per year
  • The opportunity to work with a dynamic and collaborative team
  • A comprehensive benefits package
  • Professional development opportunities
  • The chance to make a meaningful impact on the lives of our clients and colleagues


How to Apply


If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter explaining why you would be a great fit for this position.