Executive Leader for Client Support Teams
6 days ago
About this role:
We are looking for an experienced leader to join our team as a Client Support Team Lead. As a key member of our organization, you will be responsible for leading a team of Client Support Coordinators and providing strategic guidance to ensure the success of our operations.
Key responsibilities:
- Lead a team of Client Support Coordinators to provide exceptional support to our clients and internal stakeholders.
- Develop and implement strategies to improve team performance and efficiency.
- Collaborate with internal partners to ensure seamless support and service delivery.
- Work closely with the Vice President and Business Centre Managers to align team goals with regional and national objectives.
- Provide regular reports and updates on team performance and progress.
Requirements:
- College diploma or bachelor's degree in business administration or a related field.
- More than 5 years of experience in client-facing and/or team leadership roles.
- Excellent communication and interpersonal skills.
- Ability to influence multiple stakeholders and manage change.
- Deep understanding of CLICS and other BDC applications.
- Bilingualism in English and French is an asset.
About us:
We are proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. We are committed to fostering a diverse, equitable, inclusive, and accessible environment where all employees can thrive.
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