Customer Service and Graphics Manager

1 month ago


Canada Atlantic Packaging Products Ltd Full time

Job Summary

As a Customer Service and Graphics Manager at Atlantic Packaging Products Ltd, you will be responsible for managing a team of Customer Service Representatives who provide sales and customer inquiries with quotes, project information, pre-print capabilities, preproduction technical support, and deliveries. Additionally, you will oversee the Graphics and Plate team to ensure deliverables meet technical expectations and customer lead-times/OTIF. You will also evaluate and manage Prepress Production resources to enhance productivity and maintain a high level of customer service. This role requires strong leadership and organizational skills to supervise and track team performance.

Key Responsibilities

Manage a team of Customer Service Representatives to provide sales and customer inquiries with quotes, project information, pre-print capabilities, preproduction technical support, and deliveries
Oversee the Graphics and Plate team to ensure deliverables meet technical expectations and customer lead-times/OTIF
Evaluate and manage Prepress Production resources to enhance productivity and maintain a high level of customer service
Supervise and track team performance to ensure goals are met



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