Area Manager

6 days ago


Langley, British Columbia, Canada United Services Group Full time
Job Description

This role is responsible for leading and managing the daily janitorial services scope of works at multiple customer locations within a designated area or territory. The key focus areas include managing customer experience, partner performance, store operations, quality standards, training, cost management, and revenue growth.

  • Customer Experience: Building strong relationships with customers and business partners, ensuring good service delivery, consistency, and follow-through.
  • Partner Performance Management: Co-leading performance management with the Partner Effectiveness team, focusing on monthly inspections, escalation reports, attendance, and visitation reports.
  • Store Operations: Implementing daily store-level budgets, creating short-term strategies to secure sustainability and profitability, and managing asset inventory, including equipment and supplies.
  • Cost Management: Responsible for revenue and cost per store, budget versus actual, and gross margins. Managing billing, invoicing, employee hours, material costs, and equipment repair expenses.
  • Internal Communication: Leading store-level communication with United Partners daily on issues and actions, setting expectations, providing training, coaching, and mentoring.

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