Pet Valu Assistant Retail Store Manager
2 weeks ago
About Pet Valu
We are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.
At Pet Valu, we're Pet Experts, and we're pet lovers, too.
This position pays $19.50 per hour.
Job Overview:
As an Assistant Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets.
You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day.
Responsibilities:
- Ensure that all customer service standards are met by staff; maintain courteous relationships within the community.
- Manage a team of employees including recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching.
- Operational Standards/Procedures: ensure that all staff adhere to the standards and procedures set at the corporate operations level.
- Administrative activities: coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork.
- Business Results: coordinate efforts of store staff to achieve targeted results.
- Other duties and tasks as required.
Requirements:
- A minimum of 2 years' experience in customer service and retail store management.
- Previous key holder experience is an asset.
- Enthusiasm for learning & growth in the pet care industry.
- Possess an outgoing and friendly personality with strong customer service skills.
- Ability to work as scheduled to meet attendance requirements.
- Availability to work at least one closing shift per week.
- Availability to work at least one weekend shift per month.
- Ability to have reliable means of transportation to and from the store.
- Observe and coach employees to provide feedback around sales techniques and providing excellent customer service.
- Capacity for understanding inter-team conflicts and escalating when necessary.
- Working knowledge of POS system.
- Ability to lift 50lbs repetitively.
- Industry experience is an asset.
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