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Revenue Performance and Quality Assurance Specialist

2 months ago

Ottawa, Ontario, Canada City of Ottawa Full time

Job Summary

The City of Ottawa is seeking a highly skilled Revenue Performance and Quality Assurance Analyst to join our team. As a key member of our Revenue Service, you will play a critical role in ensuring the effective and efficient delivery of revenue functions.

Key Responsibilities

  • Conduct in-depth analyses of complex data to identify trends and areas for improvement
  • Develop and maintain quality assurance programs to ensure compliance with statutory regulations and industry best practices
  • Collaborate with stakeholders to identify and address performance gaps and develop recommendations for improvement
  • Provide expert advice and guidance on revenue-related matters
  • Support the development and implementation of business process improvements

Requirements

  • Completion of a 4-year university degree in Business Administration, Commerce, Finance, or a related field
  • Minimum of 4 years of experience in municipal finance, with a focus on customer service or collections
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
  • Knowledge of relevant legislation and regulations, including the Municipal Tax Administration Program (MTAP)

What We Offer

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A commitment to diversity, equity, and inclusion

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.