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Client Success Specialist

2 months ago

Toronto, Ontario, Canada Leger Full time

Job Summary

The Client Success Specialist at Leger is responsible for driving business growth through strategic relationship building and exceptional client service. This role requires a strong ability to self-motivate, identify business opportunities, and communicate effectively with clients to drive long-term relationships.

Key Responsibilities

  • Identify and target potential clients within the advertising industry, leveraging industry knowledge and market trends to inform sales strategies.
  • Conduct follow-up sales presentations to close customer deals, utilizing negotiation skills to guide clients towards successful outcomes.
  • Onboard new clients, ensuring a seamless transition into Leger's services and providing ongoing support to meet their evolving needs.
  • Maintain regular contact with clients to understand their business objectives and provide tailored solutions to drive growth and retention.
  • Monitor client satisfaction and proactively address any concerns, utilizing feedback to inform continuous improvement initiatives.
  • Develop strategies to retain clients and expand the scope of services provided, collaborating with internal teams to deliver client feedback and drive business growth.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field is a strong asset.
  • 1 year of experience in sales, prospecting, and cold calling, with a proven track record of success in the advertising industry.
  • 1 year of experience with CRM software and sales tools, with a strong understanding of Microsoft Suite.
  • Bilingual (English/French) is a strong asset.

Essential Skills

  • Client Development and Management: Adept at building and nurturing client relationships, understanding client needs, and turning them into business opportunities.
  • Negotiation: Ability to influence business outcomes and guide clients towards successful deals.
  • Curious and Innovative Mindset: Passion for technology and AI, with an ability to learn technological solutions quickly and identify ways to help solve clients' business issues.
  • Self-Motivated: Tenacity to handle rejection and be results-driven with a passion for achieving targets.