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Electrical Service Expert

2 months ago

Oshawa, Ontario, Canada Reliance Home Comfort Full time
Join Our Team as an Electrical Service Expert
  1. **Contribute to a Collaborative Environment**: As a valued member of our team, you will be part of a dynamic group that prioritizes customer satisfaction and excellence in service.
  2. **Resolve Complex UEI Complaints**: Utilize your bilingual skills in French and English to effectively address escalated customer situations and intricate inquiries, ensuring timely and accurate resolutions.
  3. **Manage Ongoing Cases with Efficiency**: Create, maintain, and follow up on ongoing cases in a meticulous manner, keeping customers, dealers, and Key Account Managers informed of progress throughout the process.
  4. **Build Strong Relationships with Key Account Managers**: Establish and maintain positive and productive relationships with key account managers, fostering a culture of trust and cooperation.
  5. **Maintain Accurate Customer Accounts**: Ensure the timely and accurate updating of customer accounts related to case resolution, including adjustments and changes.
  6. **Support the Office of the President and Legal**: Collaborate with the Office of the President and Legal to address UEI inquiries, providing expert guidance and support.
  7. **Enjoy a Comprehensive Benefits Package**: As a valued member of our team, you will have access to a range of benefits, including training and development programs, to support your growth and success.
  8. **Work for a Diverse and Inclusive Organization**: Join a proudly diverse and inclusive team that values and celebrates individual differences, creating a positive and supportive work environment.
  9. **Meet the Requirements**: Post-secondary education or equivalent work experience, fluency/proficiency in English and French (both written and verbal), and proficiency in French translation (an asset).
  10. **Develop Your Skills**: Possess calm, self-controlled, and focused demeanor under stressful situations, with a sense of urgency to create customer solutions.
  11. **Utilize Industry-Leading Software**: Proficiency in Microsoft Word, Excel, and other relevant software packages.