Case Manager

1 month ago


Simcoe, Canada Norfolk County Full time
Job Title: Case Manager

At Norfolk County, we are seeking a highly skilled and compassionate Case Manager to join our team in the Social Services and Housing department.

Job Summary:

The Case Manager will be responsible for delivering the Ontario Works Program by interviewing clients, completing required documentation, determining initial and ongoing eligibility, and providing information, guidance, referrals, and community liaison on behalf of clients.

Key Responsibilities:

  • Interview clients and collect, verify, and input information related to past history, living arrangements, and current financial status.
  • Determine initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies.
  • Negotiate and monitor mutually agreed-upon action plans, assessing client needs, interests, barriers to employment, and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies.
  • Determine eligibility for life stabilization related expenses for Ontario Works Participants.
  • Recover overpayments out of ongoing assistance through SAMS and ensure cases are terminated.
  • Present evidence in court in cases of fraud if subpoenaed.
  • Analyze participation and determine non-compliance based on test of reasonableness and impose sanctions as required.

Requirements:

  • Four-year (Honours) University Degree or Three-year university degree plus an additional two-year college diploma (in a related field).
  • Over two (2) years related work experience in social services or counselling (employment and/or educational).

Skills and Abilities:

  • A valid Ontario driver's license as travel is required.
  • Sound interpersonal/communication skills, as Case Manager regularly deals with persons with diverse educational backgrounds and cultures.
  • Ability to operate general office equipment and the corporate standard software, along with department-specific software (i.e. SAMS).

Benefits:

This is a temporary full-time position with a salary range of $29.64 - $37.04 per hour.

The successful candidate will be a member of CUPE Local 4700 and will report to the Program Manager.

The location of this position is Simcoe, ON, with remote and community work as required.


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