Cybersecurity Incident Response Engineer

2 weeks ago


Vancouver, British Columbia, Canada Microsoft Full time

At Microsoft, we are committed to empowering every person and organization on the planet to achieve more.

About This Role

This is a fantastic opportunity to join our team as a Technical Support Engineer in Cybersecurity Incident Response. In this role, you will be responsible for resolving complex customer issues related to security, compliance, identity, and management.

You will work closely with customers to understand their technical challenges and provide effective solutions. Your strong problem-solving skills, combined with your passion for delivering exceptional customer experiences, make you an ideal candidate for this position.

Key Responsibilities
  • Review complex issues and contact customers to understand the issue and ensure they stay informed about the status/solution of their issue.
  • Resolve customer issues through problem-solving, collaboration, and research, including taking escalated issues as needed.
  • Document technical work and research.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
What We're Looking For
  • A minimum of 5 years' experience in technical support, technical consulting, or information technology.
  • Excellent communication and problem-solving skills.
  • The ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Strong knowledge of Azure Identity or M365 clouds, Security Operations Center (SOC), Malware Analysis, Incident Analysis, threat analytics, windows server, and endpoint security.
Benefits
  • Industry-leading healthcare.
  • Generous time away.
  • Opportunities to network and connect.
Salary

The typical base pay range for this role is CAD $91,000 - CAD $168,400 per year.



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