Customer Service Representative
4 weeks ago
We are a leading insurance and financial services agency seeking a talented individual to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, identifying and correcting issues in billing and client accounts, and assisting with claims management.
Key Responsibilities:- Provide a remarkable service experience for customers
- Identify and correct issues in billing and client accounts
- Assist customers with claims management
- Book appointments for insurance and financial reviews
- Connect with clients to improve their experience with technology
- General Level 1 License (must be able to obtain - study material provided by us)
- Previous customer service / sales experience an asset
- Must be confident in connecting with clients about their accounts and cross-selling
- Competency in Microsoft applications (Word, Excel, Outlook)
- Excellent written and verbal communication skills
- A commitment to customer service excellence
- Speaking other languages an asset
We look forward to your application. Only successful candidates will be contacted.
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