Customer Service Representative

4 weeks ago


Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time
Unlock Your Potential with Kyle Houston - Agent for Desjardins Insurance

We are a leading insurance and financial services agency seeking a talented individual to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, identifying and correcting issues in billing and client accounts, and assisting with claims management.

Key Responsibilities:
  • Provide a remarkable service experience for customers
  • Identify and correct issues in billing and client accounts
  • Assist customers with claims management
  • Book appointments for insurance and financial reviews
  • Connect with clients to improve their experience with technology
Requirements:
  • General Level 1 License (must be able to obtain - study material provided by us)
  • Previous customer service / sales experience an asset
  • Must be confident in connecting with clients about their accounts and cross-selling
  • Competency in Microsoft applications (Word, Excel, Outlook)
  • Excellent written and verbal communication skills
  • A commitment to customer service excellence
  • Speaking other languages an asset

We look forward to your application. Only successful candidates will be contacted.



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