Pet Care Team Lead

2 months ago

St John's, Newfoundland and Labrador, Canada PET VALU Full time

About Pet Valu

We are a leading retail operation in North America dedicated to providing families with food and supplies for their pets. Our stores are committed to helping local pets in need, and we partner with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.

Job Overview:

As a Pet Care Team Lead, you will be responsible for coaching and developing your store team to deliver exceptional customer service and help pet owners find the right nutrition and solutions for their pets. You will be part of a team of passionate pet care professionals and enjoy the perks of helping pet owners every day.

Key Responsibilities:

  • Ensure all customer service standards are met by staff and maintain courteous relationships within the community.
  • Manage a team of employees, including recruiting, scheduling, training, and day-to-day assignment of tasks, supervision, and coaching.
  • Ensure all staff adhere to operational standards and procedures set by corporate operations.
  • Coordinate order placements, maintain inventory, and ensure store audits and safety audits are completed.
  • Coordinate efforts of store staff to achieve targeted business results.
  • Perform other duties and tasks as required.

Requirements:

  • Minimum of 2 years customer service and retail store management experience.
  • Enthusiasm for learning and growth in the pet care industry.
  • Possess an outgoing and friendly personality with strong customer service skills.
  • Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
  • Ability to have reliable means of transportation to and from the store.
  • Capacity for understanding inter-team conflicts and escalating when necessary.
  • Working knowledge of POS system.
  • Ability to lift 50lbs repetitively.
  • Industry experience an asset.

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