Retail Store Operations Manager

1 week ago


Kelowna, British Columbia, Canada K-Town Carpets and Flooring Ltd. Full time

About the Company


K-Town Carpets and Flooring Ltd. is a dynamic retail environment where customer satisfaction is our top priority.



Job Summary:


We are seeking a highly motivated Retail Store Operations Manager to join our team As a key member of our leadership team, you will be responsible for overseeing store operations, ensuring exceptional customer service, and maintaining a high level of productivity.



Responsibilities:



  • Sales and Customer Service:

    • Sell merchandise to customers, meeting or exceeding sales targets;
    • Provide exceptional customer service, resolving issues promptly and professionally;
    • Foster strong relationships with customers to drive loyalty and retention.


  • Store Operations:

    • Oversee daily store operations, ensuring efficient workflow and high levels of productivity;
    • Maintain accurate inventory levels, managing stockroom organization and replenishment;
    • Ensure a safe and clean store environment, adhering to company standards.


  • Team Management:

    • Supervise sales associates, providing guidance, coaching, and training to enhance performance;
    • Lead by example, demonstrating a positive attitude and work ethic;
    • Collaborate with other department managers to achieve business objectives.


Requirements:



  • Bachelor's degree in Business Administration, Marketing, or related field;
  • Minimum 7 months to less than 1 year of retail management experience;
  • Proven track record of sales growth, customer satisfaction, and team leadership;
  • Excellent communication, interpersonal, and problem-solving skills;
  • Able to work varied shifts, including evenings and weekends.


What We Offer:



  • Competitive salary range: $55,000 - $65,000 per annum;
  • Ongoing training and development opportunities;
  • Performance-based bonuses and recognition programs;
  • A dynamic and supportive work environment.


Language Support:


We strive to create an inclusive workplace that values diversity and promotes equal opportunities for all employees.



About Us:


K-Town Carpets and Flooring Ltd. is committed to making a positive impact in our community through our business practices and social responsibility initiatives.



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