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Assistant Manager

2 months ago

Halifax, Nova Scotia, Canada PartSource Full time

Job Title: Assistant Manager

Job Summary:

The Assistant Manager is a key member of the PartSource team, responsible for supporting the Store Manager and store teams in executing operational directives. This role ensures optimal customer experiences, maximizes sales, manages expenses and costs, maintains store presentation, and protects company assets.

Key Responsibilities:

  • Leadership:
    • Continuously motivate and develop team members through recognition programs, store contests, and customer feedback.
    • Provide mentorship and coaching to team members, promoting continuous growth and development.
    • Communicate effectively with the team, leading huddles, meetings, and coaching sessions to keep them informed.
    • Develop and lead recruiting and hiring strategies for the store, ensuring a complete team.
  • Operations:
    • Demonstrate and enforce PartSource visual compliance standards, store maintenance, and pricing standards.
    • Deliver annual corporate shrink targets through team education, enforcement of loss prevention and audit standards, and rigid inventory control.
    • Ensure efficient store weekly scheduling for sales and support functions.
    • Support overall store and equipment maintenance and compliance for the PS fleet, using the FOS fleet management maintenance system.
    • Execute and delegate delivery of planograms and merchandising directives.
    • Accurately execute and complete daily review of shipping, receiving, and returns processing and documentation according to company policies.
  • Customer Service:
    • Develop relationships with customers and provide mentorship and coaching to team members to ensure excellent customer experiences.
    • Support the commercial sales team by providing customer service support.
    • Ensure and lead execution of the customer experience, providing resolution for all customer concerns.
  • Training:
    • Coach and develop store and management team members through setting expectations, communication, coaching, feedback, and ongoing support.
    • Create development plans and conduct annual appraisals for management team members to improve performance gaps.
    • Complete and hold team members accountable for completing required training within timeframes.

Requirements:

  • Minimum of 4 years of experience in a retail environment with months in a leadership role.
  • Fundamental computer skills are an asset.
  • Passion for automotive or automotive enthusiasts.
  • Strong knowledge of the automotive parts aftermarket industry.
  • A good base of knowledge of automotive operating systems, including point of sale.
  • Possession of a valid driver's license is an asset.
  • Automotive Training or Certification is an asset.

What We Offer:

A competitive base salary of $38,200 to $55,000, company benefits, bonuses, or additional compensation, and a fair and transparent salary determination process based on individual experience, store volume, location, and other relevant role-specific requirements.