Senior Banking Professional

1 day ago

Surrey, British Columbia, Canada Webster Bank Full time

Webster Bank is committed to putting people first. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities.

The Relationship Banker II role is designed to provide services for Banking Center customers and assist the team in achieving sales, service, and operation goals based on Webster's Strategic Guidelines.

This role will process all customer-related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Using excellent communication and active listening skills, the Relationship Banker II will learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.

In addition to customer service, this role will develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship Bankers is also required.

Responsibilities:

  • Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
  • Evaluate needs of clients and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
  • Perform routine teller transactions like deposits, withdrawals, check cash, loan payments, and other transactions as needed.
  • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
  • Expected to achieve/exceed both individual and team goals in sales, service, and operations.
  • Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
  • Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Education, Experience & Skills:

  • High school diploma/GED required; Associate's or Bachelor's degree preferred.
  • 2-4 years customer sales/service experience with 1-2 years supervisory preferred. Demonstrated success in leading, coaching, and motivating.
  • Working knowledge of all products and services.
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
  • Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays, and extended hours. Travel may be required to alternate Banking Centers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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