Bus Operator

1 month ago

Kingston, Ontario, Canada City of Kingston Full time

About the Role

The City of Kingston is seeking a skilled Bus Operator to join our team. As a Bus Operator, you will be responsible for transporting passengers to their destinations on defined routes while providing exceptional customer service skills in a safe, courteous, and professional manner.

Key Responsibilities

  • Transport passengers to destinations on defined routes while adhering to schedules
  • Provide excellent customer service skills in a safe, courteous, and professional manner at all times
  • Communicate effectively in a variety of situations, including responding to customer queries, interacting with other operators and operations staff
  • Ensure the safety of all passengers by obeying and following defensive driving guidelines, local traffic laws, Kingston Transit policies/procedures, and the Highway Traffic Act
  • Conduct pre and post-trip vehicle inspections
  • Deal with diverse and challenging situations such as traffic congestion, construction, and detours, and collisions
  • Operate a variety of transit fleet, including but not limited to New Flyers, Novas, and passenger vans in a safe manner under varying weather conditions, on a day, night, and/or split shift
  • Operate a ramp or wheelchair lift device when necessary to assist passengers, secure passenger's wheelchairs to restraining devices to stabilize wheelchairs during trip
  • Complete written reports on collisions or other incidents in an accurate and timely manner

Requirements

  • High School Grade 12 diploma or equivalent
  • One year of experience driving a large vehicle such as an ambulance, fire truck, school bus, coach bus, heavy truck, tractor trailer, or truck and trailer combinations including towed vehicles an asset
  • Customer service experience an asset
  • Valid Class G driver's license with a clean driver's record/abstract
  • Valid BZ or CZ license an asset
  • Must demonstrate the corporate competencies: Customer Focus, Results Oriented, Integrity, and Teamwork

Working Conditions

  • Ability to operate in a diverse cultural community using demonstrated excellent customer skills and effective communication skills
  • Ability to react and deal with emergency situations as they arise
  • Ability to read, complete forms, and effectively communicate
  • Ability to apply clear thinking to select the best course of action to resolve problems or address conflict
  • Multi-task and work effectively in stressful situations
  • Knowledge of road/vehicle safety precautions, city streets, bus routes, and route timing with the ability to call out stops as required by the Accessibility for Ontarians with Disabilities Act

What We Offer

The City of Kingston offers a dynamic and inclusive work environment, competitive compensation, and opportunities for professional growth and development.

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