Sales and Operations Leader

1 month ago

Ottawa, Ontario, Canada Endo Networks Full time

The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven sales and team management track record. This role requires hands-on involvement in daily operations, including driving performance, conducting training, and providing ongoing support to team members.

Responsibilities:
  • Scheduling: Create and manage monthly schedules for agents, ensuring optimal staffing levels. Coordinate and communicate shift changes and handle last-minute adjustments to address absences. Submit bi-weekly reconciliations and ensure compliance with overtime policies.
  • Set-Up and Operational Support: Confirm agent readiness for early morning set-ups and troubleshoot on-site issues. Visit endcap locations on launch days, verify set-up materials, and liaise with store managers. Ensure materials, signage, and displays align with brand guidelines.
  • Coaching & Training: Conduct weekly sales meetings and 1:1 coaching sessions for underperforming agents. Provide tailored feedback and actionable plans for skill improvement. Lead new hire training sessions (online and in-person), set clear expectations, and ensure readiness.
  • Supplies Management: Perform weekly inventory checks and replenish promotional materials. Distribute uniforms and materials to new hires and maintain an organized inventory system.
  • Payroll Management: Reconcile and submit payroll data bi-weekly. Address agent queries and ensure accurate overtime and bonus calculations.
  • On-Site Visits: Conduct weekly site visits to observe team performance, perform mystery shops, and offer on-the-spot coaching. Build and maintain strong relationships with store management teams.
  • Communication: Maintain daily communication with the team via WhatsApp to share updates, tips, and recognize achievements. Provide timely support for team inquiries and motivate agents to achieve sales goals.
Requirements:
  • A valid driver's license and reliable transportation.
  • Proven experience in a management or supervisory role, preferably within the marketing or sales industry.
  • Strong leadership skills with the ability to motivate and coach team members.
  • Excellent communication and interpersonal skills, with a focus on customer and team engagement.
  • Ability to analyze performance metrics and implement strategies for improvement.
  • Prior experience in field marketing or direct sales is an asset.
  • Strong organizational skills and attention to detail.
  • Flexibility to adapt to changing business demands and environments.
  • Proficient in Microsoft Office Suite and CRM software.
Benefits:
  • $60,000 - $70,000 / year salary range.
  • Two weeks' vacation per year provided.
  • Opportunities for professional growth and career advancement within Endo Networks.

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