Business Operations Manager

2 days ago

Markham, Ontario, Canada Sienna Senior Living Full time

We are a leading provider of senior living solutions, with a commitment to delivering exceptional care and support to our residents and their families.

Our team is dedicated to empowering our 12,000 employees to make a meaningful impact in the lives of our residents. We believe that by providing our employees with the tools and resources they need to succeed, we can create a culture of excellence that permeates every aspect of our organization.

What We Offer:

  • A competitive compensation and benefits package that supports the financial well-being of our employees
  • A comprehensive health and wellness program that promotes physical and mental well-being
  • Ongoing training and development opportunities that help our employees build new skills and advance their careers
  • A collaborative and inclusive work environment that values diversity and promotes a sense of belonging
  • A hybrid work model that allows our employees to balance work and personal responsibilities

About the Role:

This is an exciting opportunity to join our leadership team as a Business Operations Manager - Healthcare Technology. As a key member of our operations team, you will be responsible for partnering with our long-term care operations team to ensure that our RAI process is standardized and adhered to, and that our point-click-care system is meeting operational needs.

Key Responsibilities:

  1. Lead and direct the work of the operations team, establishing accountability mechanisms for the completion of assigned areas on the operating plan for PCC (and related clinical informatics)
  2. Oversee a team of application and RAI specialists who are accountable for the ongoing support and maintenance of critical EHRx systems and supporting the RAI teams to ensure RAI processes and timelines are adhered to
  3. Analyze data to develop hypotheses and strategic insights that inform operations, and coordinate between IT, business areas, and external vendors to ensure systems are operating as expected
  4. Act as a subject matter expert on all system-related enhancements for PCC, facilitating coordination between IT and business users as necessary

Requirements:

  • 5+ years of experience in a directly related position, specifically experience with PCC configuration, development, and project management
  • Strong knowledge of RAI principles and assessment and care plan practices
  • Ability to track multiple parallel activities, demonstrated commitment to customer service, and ability to explain technical jargon in simplified terms
  • Participation as a strong, collaborative team player, and ability to travel to retirement and/or long-term care communities when required

What You'll Bring:

  • A passion for healthcare technology and operations, and a commitment to delivering exceptional results
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
  • Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop strategic insights
  • A willingness to learn and adapt to changing priorities and requirements

Why Join Us:

  • We offer a dynamic and supportive work environment that values innovation and collaboration
  • Opportunities for professional growth and development, with a focus on employee empowerment and engagement
  • A commitment to creating a culture of inclusion and diversity, where all employees feel valued and supported
  • A comprehensive benefits package that supports the physical and mental well-being of our employees

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