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Customer Service Manager

2 months ago

St Albert, Alberta, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to lead our Front End operations at Walmart Canada. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving customer loyalty.

Key Responsibilities
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the work area, evacuations, and emergency codes.
  • Handle customer and associate concerns and provide guidance as required.
  • Monitor Front End associates to ensure proper coverage, coordinate breaks, and provide assistance to outlying registers.
  • Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee purchase, return, and exchange transactions and assist with the correction of errors where required.
  • Ensure all Electronic Article Surveillance (EAS) systems are functioning to standard.
  • Prepare registers for opening and closing daily and support cashiers by providing change as needed.
  • Oversee and promote all company-sponsored programs and initiatives, including credit card services, warranty programs, and charity initiatives.
Requirements
  • Minimum Qualifications
    • Outlined below are the required minimum qualifications for this position.
  • Preferred Qualifications
    • Outlined below are the optional preferred qualifications for this position.

We are an equal opportunity employer and will accommodate the disability-related needs of applicants and associates as required by law.