Customer Service Manager
2 months ago
Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty.
Key Responsibilities:- Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of area, evacuations, and emergency codes.
- Handle customer and Associate concerns and provide guidance as required.
- Monitor Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
- Provide training to Associates on systems and Company procedures, including scanning accuracy, productivity, and safety.
- Oversee purchase, return, and exchange transactions, and assist with error corrections, providing approvals and verifying processes to meet Company guidelines.
- Ensure EAS systems are functioning to standard, including Cashiers deactivating and Greeters handling issues appropriately.
- Prepare registers for opening and closing daily, and support cashiers by providing change as needed, while maintaining front end cash levels.
- Oversee and promote Company sponsor programs and initiatives, including credit card service, Walmart protection plan, charity initiatives, and discount programs.
Outlined below are the required minimum qualifications for this position.
Preferred Qualifications:Outlined below are the optional preferred qualifications for this position.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
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