Customer Service Manager

2 months ago


St Albert, Alberta, Canada Walmart Canada Full time
Job Summary: Front End Operations Manager

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty.

Key Responsibilities:
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of area, evacuations, and emergency codes.
  • Handle customer and Associate concerns and provide guidance as required.
  • Monitor Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
  • Provide training to Associates on systems and Company procedures, including scanning accuracy, productivity, and safety.
  • Oversee purchase, return, and exchange transactions, and assist with error corrections, providing approvals and verifying processes to meet Company guidelines.
  • Ensure EAS systems are functioning to standard, including Cashiers deactivating and Greeters handling issues appropriately.
  • Prepare registers for opening and closing daily, and support cashiers by providing change as needed, while maintaining front end cash levels.
  • Oversee and promote Company sponsor programs and initiatives, including credit card service, Walmart protection plan, charity initiatives, and discount programs.
Minimum Qualifications:

Outlined below are the required minimum qualifications for this position.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.


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