Travel Industry Professional
1 month ago
Job Summary
The Travel Consultant role at Tourism Whistler is a dynamic position that requires a strong passion for delivering exceptional customer service and sales expertise. As a key member of our team, you will be responsible for cultivating a strong relationship with our customer database and building on our high level of service to generate and maintain sales levels.
Key Responsibilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion and energy.
- Answer inbound calls, provide quotes to online vacation requests, and answer customer questions and emails.
- Execute various outbound calls, including concierge, up-sell calls, and informational calls.
- Effectively communicate with online chat inquiries, quotes, and actively pursue sales leads generated via the online chat with guests.
- Meet or exceed individual and team sales goals on a daily, weekly, and monthly basis.
- Communicate effectively with clients, vendors, and colleagues.
- Respond to all guests in a timely, professional, and friendly manner.
Requirements
- Excellent knowledge of Whistler and its attractions.
- Effective time management skills with the ability to stay organized and multitask in a fast-paced environment.
- Strong communication skills, verbal and written, through the telephone, online chat, and email.
- Commitment to customer service and a strong attention to detail.
- Skilled problem-solving and conflict resolution abilities.
- A team player who can also work independently.
- Computer skills, including MS Office, and a variety of cloud-based software.
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