Hotel Operations Supervisor

4 weeks ago


Mississauga, Ontario, Canada Hampton Inn Full time
Hotel Managing Supervisor Job Description

We are seeking a highly skilled and experienced Hotel Managing Supervisor to join our team at Hampton Inn. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our goals.

Key Responsibilities:
  • Supervise and Coordinate Staff: Lead a team of 3-4 staff members, ensuring they have the necessary training, resources, and support to excel in their roles.
  • Client Focus: Provide exceptional customer service, responding to guest needs and concerns in a timely and professional manner.
  • Task Management: Coordinate and assign tasks, ensuring efficient operation of hotel systems, equipment, and machinery.
  • Staff Development: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Materials and Supplies: Requisition materials and supplies to maintain a well-stocked and efficient hotel operation.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a supervisory or management role.
  • Skills: Excellent communication, leadership, and problem-solving skills.
Work Environment:

Our hotel operates in a fast-paced environment with a large workload and tight deadlines. You will be required to work under pressure, maintaining attention to detail and accuracy in all aspects of your role.

Personal Suitability:
  • Accurate: Ensure accuracy in all tasks and responsibilities.
  • Client Focus: Prioritize guest satisfaction and respond to their needs in a timely manner.
  • Dependability: Demonstrate reliability and accountability in your work.
  • Excellent Communication: Communicate effectively with staff, guests, and other stakeholders.
  • Initiative: Take initiative to improve processes and procedures.
  • Organized: Maintain a well-organized and efficient work environment.
  • Team Player: Collaborate with colleagues to achieve team goals.
Support for Newcomers and Refugees:

We are committed to supporting newcomers and refugees who have been displaced by conflict or natural disasters. As a Hotel Managing Supervisor, you will be responsible for recruiting and supporting these individuals, ensuring they have the necessary resources and training to succeed in their roles.

Work Term: Permanent

Work Language: English

Hours: 30 hours per week



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