Support Lead Part Time
2 months ago
We are seeking a highly motivated and organized Support Lead to join our team at Five Below. As a Support Lead, you will play a key role in ensuring the success of our store by assisting with front-end operations, cash management, cleanliness, safety, and driving sales.
Key Responsibilities- Assist with direction of the Front End Lead(s) and sales associates of the store while the Manager on Duty.
- Responsible for all key functions of the store as directed.
- Ensure all associates and managers are providing excellent customer service through personal contact with customers.
- Responsible for achieving CSAT score goals provided by the District Manager.
- Lead Front End Operations, including training staff on the High Fives of Customer Service.
- Ensure each guest has a fast, friendly, checkout experience.
- Maintain store cleanliness, recovery, and readiness for customers at all times.
- Assist with opening and closing store procedures.
- Perform SM duties in their absence.
- Assist in supervising, training, coaching, and developing all associates.
- Review corporate communications and react accordingly.
- Partner with supervisors or corporate office regarding store issues.
- Drive store sales and control expenses.
- Perform cash handling procedures, including preparing and dropping bank deposits.
- Authorize register functions, including post voids, returns, and discounts.
- Comply with Human Resources policies and procedures.
- Assist in receiving and stocking procedures.
- Unload merchandise from trucks, check in shipments, stage merchandise for the sales floor, pack out merchandise, and assist front-end and queue merchandising.
- Drive Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it.
It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace.
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