Loss Prevention Specialist

2 weeks ago

Ajax, Ontario, Canada Sephora Full time
Job Summary

The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.

Key Responsibilities
  • Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
  • Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
  • Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
  • Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
  • Provide new hire and continuous employee trainings to maintain store loss prevention awareness.
  • Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
  • Assist store Leadership team with inventory preparation and process.
  • Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
Requirements
  • 1 year of asset protection/loss prevention experience in a retail environment.
  • Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
  • Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
  • Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
  • Proficiency in Windows, Word and Excel is desirable.
  • A High School graduate or equivalent.
  • Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
  • Availability to work at multiples locations within a market.
Additional Information
Physical Requirements:
  • Work in a fragrance filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.

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