Box Office Associate

2 weeks ago

ChathamKent, Canada Municipality of Chatham-Kent Full time

Job Summary

The Municipality of Chatham-Kent is seeking a skilled Box Office Attendant to join our Arts and Culture division. As a key member of our team, you will be responsible for providing exceptional customer service, managing ticket sales, and ensuring the smooth operation of our box office.

Key Responsibilities

  • Provide professional and courteous service to customers, responding to inquiries and resolving issues in a timely and efficient manner.
  • Manage ticket sales, including processing transactions, handling cash and credit card payments, and reconciling sales reports.
  • Organize and maintain accurate records of ticket sales, customer information, and box office operations.
  • Prepare and send outgoing mail, courier parcels, and faxes as required.
  • Process and verify daily online sales reports and online ticket purchases for financial reports, filing, mailing, and distribution.
  • Prepare completed edits and bank deposit forms.
  • Summarize cash, cheque, and POS machine transactions from cash register and sales database for daily reports, bank deposits, and edits.
  • Prepare refund requests as necessary.
  • Provide customer service, both in-person and over the phone, with regard to ticket sales and clients using ticketing services.
  • Forward incoming telephone and voice-mail messages as required and follow-up incomplete credit card transactions.
  • Perform other duties as assigned.

Requirements

  • Secondary school diploma or equivalent education (e.g. GED certificate), with six (6) months to two (2) years of related experience.
  • Related box office or theatre experience preferred.
  • Experience handling cash in a business environment.
  • Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software program).

Preferred Qualifications

  • Experience working in a customer service environment would be an asset.
  • Working knowledge of theatre software (i.e., TixHub or other similar program), enterprise financial management software (i.e., JD Edwards or other similar program), and online payment software (i.e., Beanstream or other similar program) would be an asset.

Work Environment

  • This position works weekdays, as well as occasional evenings and weekends.
  • This position works indoors.

COVID-19 Vaccination

The Municipality of Chatham-Kent no longer requires a COVID-19 vaccination as a condition of employment. Although it is not mandatory to be vaccinated, it is highly encouraged.

Background Check Requirements

Successful candidates will be required to complete a background check prior to commencement of employment. A background check may include the following: Police Criminal Record Check, education/certification verification, and employment reference check.

Essential Physical and/or Safety Requirements

  • Bending: frequent stooping, twisting (ticket printer is below the box office attendants which requires bending and twisting)
  • Walking: frequent walking on level surface (work indoors on a carpeted floor)
  • Sitting: constant sitting in a chair (Box Office Attendants sit at their computer throughout the day to sell tickets, answer phones, and direct the public to the area that they want to go in)
  • Reaching: frequently reaching below shoulder, forward (reach below shoulders whenever tickets are printed; required to stretch and reach for customers to give their tickets to them)
  • Hands: frequent fine finger dexterity (movement); constant mousing (using fingers to sell tickets on the computer, pick up printed tickets, counting cash)

Benefits

This permanent part-time position has an hourly wage of $17.00 to $17.54 and will receive vacation and statutory benefits in accordance with Employment Standards Act.

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