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Customer Success Advocate

2 weeks ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time

We are seeking a Customer Marketing Manager to join our Customer Marketing Team in Vancouver, Toronto, or Calgary. This role is responsible for leading Clio's customer advocacy efforts, focusing on building programs that celebrate our customers and elevate their success stories.

Key Responsibilities:
  • Expand Customer Advocacy Programs: Identify and nurture customer champions to amplify our brand through testimonials, case studies, online reviews, and speaking engagements.
  • Manage Customer References: Build and maintain a pipeline of customer references for sales, marketing, and other teams.
  • Foster Online Advocacy: Lead initiatives to expand positive reviews across key platforms and leverage those reviews to support marketing and sales objectives.

This role requires 2-4 years of relevant experience in customer marketing, excellent written and verbal communication skills, and demonstrable success driving pipeline growth and revenue through integrated campaigns.

What You Will Find Here:

Clio offers a hybrid work environment with top-tier health benefits, flexible time off policy, RRSP matching, and RESP contribution. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers.