Customer Experience Specialist

1 week ago


Sarnia, Ontario, Canada Scotiabank Full time

Job Summary:

As a Frontline Financial Expert at Scotiabank, you will be the face of our branch network, responsible for delivering exceptional customer service and financial solutions. Your primary focus will be on building strong relationships with clients, identifying their needs, and providing tailored advice to help them achieve their financial goals.

Key Responsibilities:

  • Taking a proactive approach to discovering customers' needs and listening to understand what they are asking for
  • Processing day-to-day transactions efficiently and accurately
  • Nurturing long-standing relationships through consistent communication and follow-up
  • Contributing to the branch's targets by identifying and fulfilling simple sales opportunities
  • Staying up-to-date with technology and introducing clients to mobile banking applications to better manage their banking needs

Requirements:

We are looking for an individual who is:

  • Able to build strong rapport with customers and deliver excellent service
  • Committed to learning and staying updated on product knowledge and industry developments
  • Comfortable working in a fast-paced environment and meeting performance targets
  • Available to work flexible hours, including evenings and weekends
  • Possess excellent communication and interpersonal skills

What We Offer:

In return for your hard work and dedication, we offer:

  • A competitive salary range between $45,000 - $60,000 per annum, depending on location and experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A collaborative and supportive work environment that values diversity and inclusion
  • The opportunity to work with a leading bank in the Americas, committed to making a positive impact in our communities


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