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Technical Lighting Systems Specialist

2 weeks ago

Oakville, Ontario, Canada GVA Lighting, Inc. Full time

We are seeking a Technical Support Specialist to join our team at GVA Lighting, Inc. to provide technical support for our lighting systems.

The successful candidate will have a strong background in electrical engineering and technical support, with excellent problem-solving skills and high proficiency in spoken and written English communication.

Responsibilities will include:

  • Troubleshooting malfunctioning systems and making recommendations for corrective action;
  • Resolving customer complaints and establishing corrective action plans;
  • Providing a positive impression of GVA Lighting and our product offering while communicating technical information accurately;
  • Gathering customer information and determining issues by evaluating and analyzing symptoms;
  • Instructing customers in the operation and maintenance of installed systems;
  • Programming on-site equipment such as power data devices, luminaires, and control systems;
  • Troubleshooting on-site equipment not functioning as per factory specifications and taking action to resolve issues or instructing on-site personnel;
  • Reading project-specific lighting layouts, 3D light renderings, electrical plans, and designs in preparation for site visits;
  • Understanding the design philosophy and construction of GVA LED lighting products;
  • Providing feedback to product managers, engineering, quality teams, and manufacturing teams to develop, evaluate, and improve products and processes for the benefit of GVA and its customers;
  • Supporting additional capacities as required, such as system installations, training sessions, and satellite office support;
  • Documenting steps taken, pictures, timesheets, processes, and failure analysis reports;
  • Issuing return requests (Return Material Authorizations).
Skills and Qualifications
  • 2-5 years of experience in technical support;
  • High proficiency in spoken and written English communication;
  • Excellent independent problem-solving skills;
  • Strong aptitude for engineering;
  • High level of integrity and passion for lighting design;
  • Comfortable in a fast-paced, electronic technology and engineering-based environment;
  • Proven ability to prioritize workflow, multitask, and be detail-oriented;
  • Ability to exercise good judgment, show initiative, and be proactive;
  • Ability to read architectural and electrical drawings, lighting layouts, and riser diagrams;
  • Strong PC skills including Microsoft Office, Microsoft Excel, and Adobe Photoshop;
  • Knowledge and experience using AutoCAD, firmware update tools, DMX timeline control programs, and PDF writers;
  • Knowledge of DMX control systems and its protocol standards;
  • Hands-on ability to solve on-site issues immediately, solving with creative and quick solutions.