Lighting Technical Support Specialist

4 weeks ago

Oakville, Ontario, Canada GVA Lighting, Inc. Full time

We are looking for a Lighting Technical Support Specialist to join our team to assist in technical support for troubleshooting, commissioning and programming. It is a critical position to show support in our products and help our customers achieve the results that they have invested in and leave a positive impression of GVA Lighting.

GVA Lighting creates outstanding lighting systems and signature lighting projects worldwide in cooperation with the best lighting designers and architects in the world. Our engineering, design, and manufacturing take place right here in the Greater Toronto Area and you can become a part of it Check out some of the amazing lighting projects we completed recently.

Technical Support Specialist responsibilities:

  • Troubleshoot malfunctioning systems and make recommendations for corrective action;
  • Resolve customer complaints and establish corrective action plan;
  • Provide a positive impression of GVA Lighting and our product offering as well as being able to set proper expectations and communicate technical information accurately;
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
  • Instruct customers in the operation and maintenance of the installed system.
  • Program on site equipment, such as power data devices, luminaires, and control systems.
  • Troubleshoot any on site equipment that is not functioning as per factory specifications and take action to resolve the issues or instruct on site personnel.
  • Being able to read project specific lighting layouts, 3D light renderings, electrical plans and designs in preparation before site visits;
  • Understand the design philosophy and construction of GVA LED lighting products;
  • Assist the sales team in technical communication with Architects, GC, EC, EE, Lighting Designers, Distributors and GVA rep Agencies;
  • Provide feedback to Product Managers, Engineering, Quality team, Manufacturing teams to further develop, evaluate and improve products and processes for the benefit of GVA and its customers;
  • Assist with mock-ups, project commissioning and contractor training;
  • Support in additional capacities as required, such as system installations, training sessions, and satellite office support;
  • Document steps taken, pictures, timesheets, processes, and failure analysis reports.
  • Issue Return requests (Return Material Authorizations).

Other Functions:

  • Support trade shows, user group meetings, and similar events as required;
  • Such further and other duties as may be necessary and/or desirable to effectively carry out the duties and responsibilities.

Required Skills & Experience

  • 2-5 years of experience in technical support;
  • High proficiency in spoken and written English communication;
  • Have excellent independent problem solving skills;
  • Have strong aptitude for Engineering;
  • High level of integrity and passion for lighting design;
  • Comfortable in a fast paced, electronic technology and engineering based environment;
  • Proven ability to prioritize workflow, multi task and be detail oriented;
  • Ability to exercise good judgment, show initiative and be proactive;
  • Being able to read architectural, and electrical drawings, lighting layouts and riser diagrams;
  • Strong PC skills including Microsoft Office, Microsoft Excel and Adobe Photoshop;
  • Knowledge and experience using AutoCAD, Firmware update and controls tools, DMX timeline control programs, PDF writers.
  • Knowledge of DMX control systems and its protocol standards.
  • Hands on to solve on site issues immediately, solve with creative and quick solutions.

Education Requirements:

  • Degree in Electrical/Electronics Engineering and/or Technology Diploma;

During the selection process, you might undergo psychometric tests, as well as practical exercises to help us identify those who have the right attitude, skills, know-how and to find a cultural fit with our company's values.

Why GVA?

  • We offer valuable learning opportunities enabling professional growth;
  • You will receive a competitive salary based on skills and experience
  • You will have room to grow your career;
  • You may take pride in having participated in landmark projects at home and around the world;
  • When you work with us you can qualify for professional development, employer sponsored health benefits, and a retirement savings plan.

Send your resume and LinkedIn profile link to

GVA Lighting is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. In accordance with the Human Rights Code and Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of the GVA Lighting hiring process.

We thank all the candidates for their interest in GVA lighting, however only selected candidates will be contacted.

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