Customer Service Manager

4 weeks ago


Markham, Ontario, Canada Kingsview Management Limited Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Kingsview Management Limited. As a key member of our customer support team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Supervise and lead a team of customer support representatives to ensure that they are providing excellent service to our customers.
  • Develop and implement effective customer support strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to resolve customer complaints and issues in a timely and professional manner.
  • Provide training and coaching to customer support representatives to enhance their skills and knowledge.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
Requirements
  • 2 years of experience in a customer service or supervisory role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Valid driver's license.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive training program.


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