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Food Service Team Lead

1 month ago


Bathurst, New Brunswick, Canada Tim Hortons Full time
Job Summary

We are seeking a skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our high standards of quality and customer service are met.

Key Responsibilities
  • Supervise and coordinate the activities of food service staff, including training and development.
  • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Prepare budget and cost estimates, and maintain records of stock, repairs, sales, and wastage.
  • Address customer complaints or concerns, and ensure that all customer interactions are handled in a professional and courteous manner.
  • Prepare and submit reports, and maintain accurate records of employee performance and customer feedback.
Requirements
  • 1 year to less than 2 years of experience in a supervisory role in the food service industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and management.
  • Ability to work in a fast-paced environment, with tight deadlines and a high level of pressure.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.