Senior UX Researcher

4 weeks ago

Montreal, Quebec, Canada Lightspeed Full time
Senior User Experience Researcher

We're seeking a seasoned Senior User Experience Researcher to join our centralized UX Research team at Lightspeed. As a key member of our team, you will lead research initiatives with a primary focus within our Hospitality product vertical.

Key Responsibilities:
  • Lead research initiatives, collaborating closely with product managers, designers, and cross-functional research partners.
  • Own the research process across all stages, from generative discovery to iterative evaluation.
  • Deliver a diverse range of generative and evaluative research projects from end to end, leveraging qualitative and quantitative research methods.
  • Collaborate effectively with the CX, Data Analytics, and Market research teams, leveraging data from various organizational sources to inform research initiatives.
  • Design, craft, and facilitate workshops and/or labs, with internal and external participants.
  • Scale UX research by upskilling and empowering designers to perform research through coaching of UXR methodology.
Requirements:
  • 4+ years of experience conducting digital consumer-facing UX research on a variety of devices/platforms (desktop, smartphone, tablet) and working alongside cross-functional product teams.
  • Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, tree testing, iterative prototype testing, contextual inquiry, ethnography, A/B testing, and experimentation.
  • Experience with a broad set of quantitative research and analysis methods, including task performance-based analysis, multivariate testing, and various statistical data analysis approaches (cluster, conjoint, factor, etc).
  • Experience building, facilitating, and leveraging remote/in-person workshops for the purposes of strategic alignment, research, and/or ideation.
  • Proven ability to strategically identify, scope, and prioritize impactful research projects alongside cross-functional stakeholders and leaders.
  • Excellent communication, presentation, interpersonal, and analytical skills and ability to multitask multiple projects at a time.
  • Bachelor's degree required; advanced degree preferred in research, psychology, social science, engineering, or a related field.
  • Proven ability to identify and execute creative and effective user research approaches.
  • Ability to do your job in a truly flexible environment.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

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