Retail Operations Manager

1 week ago


Burlington, Ontario, Canada Savers Full time
About Us

Savers is a leading thrift retailer in the US, Canada, and Australia, dedicated to championing reuse and inspiring a sustainable future. Our mission is to provide value-priced pre-owned clothing, accessories, and household goods to our customers while supporting local nonprofit organizations.

We operate over 300 stores across North America and employ more than 22,000 team members who share our passion for sustainability and community engagement. Our brands include Savers (US), 2nd Ave (US), Value Village (US and Canada), Unique (US), Village des Valeurs (Quebec), and Savers Australia.

Your Role

As a Retail Store Supervisor at Savers, you will be responsible for leading a high-performing team to achieve business objectives. You will develop and implement strategies to drive sales growth and improve customer experience, while maintaining a safe and organized store environment. Your role may involve working in various areas such as front-end operations, production, or community donation supervision.

Key Responsibilities:
  • Develop and implement strategies to drive sales growth and improve customer experience.
  • Lead and motivate a high-performing team to achieve business objectives.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
  • Maintain a safe and organized store environment, ensuring compliance with company policies and procedures.

Requirements and Qualifications:

To succeed in this role, you will need:
  • A strong background in retail management, preferably with experience in operations or supervisory roles.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a diverse team.
  • Proven analytical and problem-solving skills, with the ability to identify areas for improvement and implement solutions.
  • A commitment to providing exceptional customer service and driving sales growth.

What We Offer

As a valued member of our team, you can expect:
  • Comprehensive onboarding and training programs to support your career development.
  • Ongoing coaching and feedback to help you grow in your role.
  • A competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work in a dynamic and supportive environment that values diversity, equity, and inclusion.

Equal Opportunities Employer

Savers is an equal opportunities employer, committed to creating a diverse and inclusive workplace culture. We are proud to offer a range of employee benefits, including comprehensive health insurance, a generous retirement savings plan, and paid time off. If you are passionate about retail management and customer service, we encourage you to apply for this exciting opportunity.

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