Service Advisor

2 weeks ago

Kitchener, Ontario, Canada Canadian Tire Corporation Ltd Full time

**Service Advisor Opportunity**

Canadian Tire Corporation Ltd is seeking a highly skilled and customer-focused Service Advisor to join our team at Victoria St.

About the Role:

The Service Advisor will work in a fast-paced Automotive Service Centre environment, communicating directly with customers and Service Centre employees, managing customers' needs and expectations regarding auto service maintenance and repairs.

Key Responsibilities:

  • Greet, assist and thank customers in a friendly manner, over the phone and in person.
  • Offer professional and knowledgeable advice to build customer trust and loyalty.
  • Listen actively to identify customers' concerns and problems with regards to repair and maintenance of their vehicle.
  • Prepare work orders and review the estimated costs with the customers.
  • Manage customers' expectations of when their vehicle will be ready.
  • Act as a liaison between customers and Service Centre employees.
  • Schedule service appointments.
  • Ensure compliance with Health and Safety regulations.

Requirements:

  • Knowledge of automotive mechanics.
  • Ability to work shifts (days, evenings, week-ends and holidays).
  • Approachable.
  • Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching.
  • Ability to find solutions to problems, adapt and cope with challenging situations and make decisions.
  • Strong communication and interpersonal skills.
  • Strong computer skills.
  • Ability to plan, organize, delegate and follow-up on daily tasks.
  • Valid driver's licence for province of employment.
  • Good working knowledge of COSTAR (asset).
  • Experience in a similar role (asset).

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