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Vice President of Operations

2 months ago

Delta, British Columbia, Canada Trail Appliances Ltd. Full time
About Trail Appliances Ltd.

Trail Appliances Ltd. is a leading independent appliance retailer in Western Canada, dedicated to delivering an exceptional customer experience. As a fast-growing company with over 500 employees, we operate 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Our Core Values
  • Integrity - We uphold the highest standards of ethics and morality in all our business dealings.
  • Improvement - We strive for excellence in everything we do, and continuously seek ways to improve our processes and services.
  • Caring - We put the needs of our customers and employees first, and demonstrate empathy and compassion in all our interactions.
  • Authenticity - We value honesty and transparency in all our communications, and are true to our word.
  • Determination - We are driven to succeed, and are committed to overcoming any obstacles that stand in our way.
About the Role

We are seeking a dynamic Vice President of Operations to join our senior leadership team and help drive our next chapter of growth. As a key member of our executive team, you will play a critical role in executing our strategic plan and ensuring the operational efficiency and effectiveness of our business.

Key Responsibilities
  • Oversee numerous back-of-house departments, including Delivery, Warehousing, Reverse Logistics, and Customer Support.
  • Execute the strategic plan in alignment with the company's goals.
  • Ensure operational efficiency and effectiveness across all managed departments.
  • Develop and implement policies and procedures that improve operational performance.
  • Foster a culture of continuous improvement and high performance.
  • Lead and mentor a team of dedicated professionals.
  • Maintain a customer-first mindset in all operations to support our customer-centric organization.
Requirements
  • Proven experience in a senior operations role within a medium to large-sized company.
  • Demonstrated ability to manage multiple departments and drive operational excellence.
  • Strong leadership skills with a focus on servant leadership.
  • Excellent problem-solving abilities and a proactive approach.
  • High integrity and the ability to earn the trust of key stakeholders.
  • Commitment to long-term goals and the future success of the business.
  • Experience in Retail and/or Distribution is a major asset.
What We Offer
  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts
  • Gym membership discount
  • Professional Development Programs
  • Employee Recognition Program
  • Company events
  • Paid Volunteer