Operations Manager

3 hours ago


Lloydminster, Canada Second Cup Full time
Job Title: Operations Manager

We are seeking an experienced Operations Manager to join our team at Second Cup. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our coffee shop, ensuring that we provide exceptional customer service and maintain high standards of quality.

Responsibilities:
  • Operations Management: Oversee the daily operations of the coffee shop, including staff supervision, inventory management, and maintenance of equipment and facilities.
  • Customer Service: Ensure that customers receive exceptional service, responding to their needs and resolving any issues promptly.
  • Staff Management: Supervise and train staff in job duties, sanitation, and safety procedures, promoting a positive and inclusive work environment.
  • Quality Control: Monitor and maintain high standards of quality in food preparation, presentation, and overall customer experience.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 year to less than 2 years of experience in a related field, preferably in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and strong problem-solving skills.
Benefits:
  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision coverage, as well as paid time off and opportunities for professional development.
About Us:

Second Cup is a leading coffee shop chain with a passion for delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.


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