Head of Infrastructure Operations

2 weeks ago


Richmond, British Columbia, Canada Boston Pizza International, Inc. (Calgary) Full time

About Boston Pizza International, Inc.

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Boston Pizza International, Inc. is a leading Canadian casual dining brand with over 370 restaurants across the country and annual sales exceeding $1 billion. We have been recognized as one of Canada's 50 Best Managed Companies since 1994.

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Job Summary

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We are seeking a highly experienced Head of Infrastructure Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the development, implementation, and management of our IT infrastructure across Azure platforms, ensuring robustness and scalability. This role also involves leading the corporate helpdesk, field implementation team, and restaurant client support team to ensure timely and effective resolution of IT issues.

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Responsibilities

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  • Lead and strategize the development, implementation, and management of our IT infrastructure across Azure platforms, ensuring robustness and scalability.">
  • Oversee the corporate helpdesk to ensure timely and effective resolution of IT issues, enhancing employee productivity and satisfaction.">
  • Direct the field implementation team for efficient deployment and maintenance of restaurant technologies, ensuring seamless operations and customer service.">
  • Manage the restaurant client support team, focusing on POS, menu management, and other critical technology support to ensure high levels of customer satisfaction.">
  • Develop and maintain strong vendor relationships, negotiating contracts and managing service level agreements (SLAs) for IT services and products.">
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Requirements

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To be successful in this role, you will need:

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  • A Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.">
  • 7+ years' experience in IT infrastructure and operations management, preferably in a multi-site retail or restaurant environment, and managing diverse teams, particularly in technology implementation and support.">
  • A deep understanding of Azure cloud services, network architecture, and IT systems relevant to a fast-paced, customer-focused industry.">
  • 2+ years of strategic planning experience.">
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About the Role

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This is a hybrid role, ideally suited for someone who can work effectively in both an office setting and remotely. You will be expected to lead and motivate a team of technical professionals to deliver high-quality results while maintaining excellent customer satisfaction. If you have a passion for IT and leadership, we encourage you to apply.

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Salary Range: $120,000 - $180,000 per year



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