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Automotive Department Head

2 weeks ago

Vancouver, British Columbia, Canada GAIN Group of Companies Full time

GAIN Group of Companies is committed to providing the highest level of customer service in the automotive industry. We're seeking a talented Automotive Department Head to lead our service department and drive productivity.

The ideal candidate will be a seasoned professional with a strong background in automotive service management, excellent leadership skills, and a passion for customer satisfaction. They'll thrive in a dynamic environment, build and manage a high-performing team, and contribute to our ongoing success.

  • Developing and implementing strategies to increase production and customer retention
  • Coaching, training, and supporting the Service Advisor team
  • Responding to customer complaints and survey alerts
  • Reviewing service history and completed repairs, recommending service, and organizing shuttle service

We're looking for a results-driven individual who can think strategically and drive business growth. The successful candidate will have at least 2 years of experience in Automotive Service Management or Assistant Service Management, excellent computer skills, and a strong understanding of CDK.