Senior Operations Expert

1 week ago

Laval, Quebec, Canada National Bank Full time

A career at National Bank as a Senior Clerk in the Life Cycle Team means acting as an expert in operations. It is through your versatility, agility, and power to act that you will make a difference in the customer experience. It is to work in a job where your ability to work in synergy with several partners is put forward.

Your role:

  • Independently carry out various operational activities according to established policies, standards, and procedures.
  • Take charge of the execution of customer requests related to the credit card product.
  • Raise issues and demonstrate agility to contribute to their resolution.
  • Identify errors and correct them.
  • Propose suggestions and optimization ideas for the continuous improvement of our operations.
  • Participate in day-to-day activities to contribute to the success of the team and the fulfillment of service agreements.
  • Ensure compliance with established policies, standards, and procedures.

Your team:

Within the Mastercard Lifecycle division, you are part of a team of 17 colleagues and report to Erika Cornejo, Section Director. We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you, and working in collaboration with colleagues with diverse expertise and profiles. Work schedules are flexible and include telecommuting depending on operational needs. You will collaborate daily with the different sectors of the bank and more experienced professionals in order to offer support in daily operations. We know that we can count on our colleagues to share knowledge and help each other.

Prerequisites:

  • High School Diploma
  • Knowledge of Microsoft Word, Excel, Outlook, and collaboration tools (Yammer, Teams, Skype, SharePoint, etc.)
  • Ability and comfort to work in a changing environment
  • Autonomy and sense of initiative
  • Communication skills
  • Organizational skills
  • Good priority management and ability to work in a team
  • Analytical and synthesis skills
  • Experience in process improvement
  • Experience in operations, desirable

Your benefits:

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates.

Come live your ambitions with us.

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