Customer Experience Coordinator
2 weeks ago
The Customer Service Representative plays a vital role in ensuring seamless customer experiences. Their primary objective is to identify customer needs, determine the best solutions, and communicate these effectively.
This includes updating customers on repair progress, coordinating with team members for status updates, and addressing inquiries related to insurance processes.
- Process customer interactions in person, via phone, or electronically in a professional manner.
- Keep customers informed throughout the process and work with team members to gather status updates.
- Respond to all customer inquiries, explaining insurance-related processes and requirements.
- Monitor estimating systems for requests and assignments, making notes when assignments are received and following up with customers within 24 hours to book an appraisal appointment.
- Import assignments into estimating systems, including third-party appraisals and enter administrative data.
- Schedule and book insurance or private repair appointments based on job duration.
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Customer Experience Optimizer
6 days ago
St. John's, Newfoundland and Labrador, Canada Wyndham Hotels and Resorts, Inc. Full timeResponsibilitiesMakes real-time decisions that impact staffing by implementing either under or extra time targets to ensure interval customer experience levels are met.Monitors and manages intraday staffing in internal and outsourced contact centers to ensure balancing of staff requirements and compliance to outsourced contracts.Provides guidance and...
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Employee Experience Coordinator
1 week ago
St. John's, Newfoundland and Labrador, Canada CFM | Custom Fabricators & Machinists Ltd. Full timeCareer Opportunity: Join our team as an Employee Experience Coordinator and take on a pivotal role in shaping the future of our organization! As an Employee Experience Coordinator at CFM | Custom Fabricators & Machinists Ltd., you will be responsible for creating and delivering exceptional experiences for our employees, driving business success through...
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Customer Experience Leader
1 week ago
St. John's, Newfoundland and Labrador, Canada PET VALU Full timeAbout Us:">Pet Valu is one of the largest retailers in North America dedicated to providing food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals. Our company has a long history of supporting local pets in need and partnering with local shelters, rescues, and charities.At Pet Valu, we're passionate about delivering...
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Customer Experience Representative
1 week ago
St. John's, Newfoundland and Labrador, Canada Virgin Plus Full timeAbout the Team: Our Consumer and Small Business team is dedicated to delivering exceptional customer experiences across a portfolio of brands and solutions. From Bell's best networks for the home, office, and on-the-go to the member benefits at Virgin Plus, we meet the connectivity needs of all customer segments in Canada. We're looking for a highly...
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Customer Experience Manager
4 days ago
St. John's, Newfoundland and Labrador, Canada Osiris Inc. Full timeWe're seeking a highly motivated and organized Customer Experience Manager to join our team at Osiris Inc. As a key member of our customer experience team, you will be responsible for ensuring that every guest has a positive and memorable experience in our store.About Us:We pride ourselves on providing a unique and personalized shopping experience for our...
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Customer Experience Expert
3 hours ago
St. John's, Newfoundland and Labrador, Canada Foot Locker, Inc. Full timeJob DescriptionAs a sales associate at Foot Locker, Inc., you'll play a critical role in delivering an exceptional customer experience. Your primary responsibility will be to provide expert product knowledge and support colleagues in delivering outstanding sales service. You'll also be expected to meet or exceed sales expectations, maintain personal and...
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Customer Experience Specialist
1 week ago
St. John's, Newfoundland and Labrador, Canada Revitalize Marketing Full timeWelcome to Revitalize MarketingWe are a dynamic telecommunication-based consulting sales and marketing firm focused on empowering popular household brands to achieve maximum profitability and increased brand exposure.We are seeking a talented Customer Experience Specialist to join our team and contribute to our firm's success. The ideal candidate will...
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Customer Experience Representative
1 week ago
St. John's, Newfoundland and Labrador, Canada Primus Workforce Ltd. Full timeAbout Primus Workforce Ltd.Primus Workforce Ltd. is a dynamic company providing safety-minded personnel support throughout various sectors. We strive to deliver exceptional services to our clients, focusing on long-term and short-term contingency needs.About the JobThe Customer Experience Representative will engage directly with in-store customers,...
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Customer Experience Representative
3 weeks ago
St. John's, Newfoundland and Labrador, Canada Enterprise Rent-A-Car Full timeEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be...
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Customer Experience Representative
2 weeks ago
St. John's, Newfoundland and Labrador, Canada Enterprise Rent-A-Car Full timeEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be...
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Customer Experience Representative
1 week ago
St. John's, Newfoundland and Labrador, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our branch network, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.You will take a proactive approach to discovering customer needs and listening to understand their...
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Customer Experience Associate
1 week ago
St. John's, Newfoundland and Labrador, Canada ALDI USA Part timeJob SummaryALDI USA is seeking a skilled Customer Experience Associate to join our team. As a key member of our store staff, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience.
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Customer Service Coordinator
1 week ago
St. John's, Newfoundland and Labrador, Canada Wyndham Hotels and Resorts, Inc. Full timeWe are seeking a highly skilled Social Media Coordinator to join our team at Wyndham Hotels & Resorts. As a key member of our marketing team, you will play an integral role in promoting our brand and enhancing customer engagement across various social media platforms.">About the Role:The successful candidate will be responsible for creating and implementing...
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Customer Experience Director
6 days ago
St. John's, Newfoundland and Labrador, Canada Roots Full timeAbout Our CompanyWe're a Canadian company with a rich history, dedicated to providing exceptional customer experiences. We're passionate about fashion, sustainability, and community involvement.The RoleThis Team Lead will be responsible for leading a high-performing sales team, providing coaching and feedback to ensure excellent customer experiences, and...
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Customer Experience Manager
7 days ago
St. John's, Newfoundland and Labrador, Canada goeasy Ltd. Full time**Our Company Overview**As one of North America's Most Engaged Workplaces, goeasy Ltd. is committed to creating a work culture where everyone feels seen and heard. We believe that we can only be the best when people are able to bring their best selves to work every day.**Job Description**This role will involve developing and implementing sales strategies to...
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Customer Experience Director
4 days ago
St. John's, Newfoundland and Labrador, Canada United Services Group Full timeAbout the RoleWe are looking for a results-driven Store Operations Supervisor to lead our team at United Services Group. As a Store Operations Supervisor, you will be responsible for implementing daily operations and ensuring customer satisfaction at multiple store locations within your designated area or territory.Key Responsibilities:Implement store-level...
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Customer Experience Specialist
5 days ago
St. John's, Newfoundland and Labrador, Canada MCI Full timeJob DescriptionMCI is a renowned business process outsourcing firm looking for skilled professionals to fill customer-facing roles. As a representative, you will play a critical part in providing exceptional customer experiences by addressing inquiries, troubleshooting issues, and promoting products and services. Your primary goal will be to deliver...
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Customer Experience Representative
7 days ago
St. John's, Newfoundland and Labrador, Canada MCI Full timeAbout the Role:MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking customer service, help desk, technical support, and sales...
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Customer Experience Director
1 week ago
St. John's, Newfoundland and Labrador, Canada Dominion Full timeJob DescriptionThis exciting role involves:Fostering an exceptional customer experience through personalized service and support.Developing and implementing strategies to improve productivity, engagement, and retention.Building strong relationships with colleagues, customers, and the community.Providing coaching and guidance to help team members grow...
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Customer Experience Specialist
7 hours ago
St. John's, Newfoundland and Labrador, Canada Andrew Peller Limited Full timeThe Wine Shop is committed to creating and celebrating a culture of Diversity, Equity, Inclusion, and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of various factors.About Us:As part of Andrew Peller Limited, we deliver...