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Beauty Studio Manager

2 months ago

Vaughan, Ontario, Canada Sephora Full time

About Sephora

Sephora is a leading beauty retailer that is passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

Key Responsibilities

  • Team Development
    • Manage the daily operations at the Beauty Studio, ensuring that Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
    • Develop and implement strategies to improve team performance and customer satisfaction.
  • Innovation and Technology
    • Ensure beauty advisors are trained adequately and are leveraging technology innovations within services to provide an elevated in-store experience.
    • Stay up-to-date with the latest beauty trends and technologies to drive business growth and customer engagement.
  • Client Experience
    • Manage the Services online reservation system, including publishing beauty advisors' availability and class dates and times.
    • Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
  • Training and Development
    • Execute beauty advisors' training for all new hires as well as for existing team members.
    • Facilitate orientation and selling model training sessions to ensure team members have the skills and knowledge needed to succeed.
  • Visual Merchandising
    • Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standards.
    • Keep the sales floor neat, clean, and organized at all times, and execute all visual merchandising flips as needed.
  • Vendor Management
    • Ensure all beauty advisors are properly engaging with store brands visiting the store.
    • Provide feedback on brand training effectiveness to ensure high-quality customer experiences.

Requirements

  • Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal and written communication skills, with the ability to influence business partners at all levels.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop team members to drive sales and deliver outstanding customer service.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.