Customer Renewals Specialist

1 week ago

Richmond, British Columbia, Canada PressReader Full time

We are seeking a highly skilled Customer Renewals Specialist to join our Hospitality team at PressReader.

In this role, you will redefine how the hospitality vertical handles customer renewals and provides in-life support to clients. From the point of initial sale through renewal, you will connect with clients, understand their feedback and needs, and support them through renewals. Engaging the services of the sales operations team for technical support as needed, you will actively own an evolving list of clients and ensure success in renewals, help drive engagement with the product, and reduce overall churn. This is a great opportunity to join a supportive and collaborative tech company where your contribution will be valued.

Your key responsibilities will include:

  1. Develop and maintain strong relationships with assigned client accounts, and assist with onboarding of newly sold clients.
  2. Serve as the primary point of contact for client inquiries, concerns, and escalations.
  3. Complete renewals, including updates to relevant agreements, and ensure timely billing of client. Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies.
  4. Understand clients' primary objectives for the product, providing the feedback and materials (where applicable) necessary to help achieve those objectives.
  5. Consolidate client feedback, objectives, and other relevant information for use by colleagues in the Hospitality Account Management team, and across the broader organization to aid in the evolution of products and services offered in the hospitality vertical.
  6. Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to help address and facilitate client requests.
  7. Implement up-sell or cross-sell options as outlined by the company, working to set targets.
  8. Monitor client satisfaction and promptly address any issues to maintain high levels of retention.
  9. Stay informed about industry trends, competitor activities, and market developments to support you and the broader Hospitality Account Management team in your efforts.
  10. Utilize relevant sales tools, including CRM, to ensure accurate data, pipelines, and renewal and financial information.
  11. Other duties as assigned.

You will be a great fit for this role if you have:

  • At least 2 to 3 years of work experience in B2B sales or business development.
  • Exceptional communication and interpersonal skills in English.
  • Solid organizational skills, and you are results-driven.
  • Strong analytical and problem-solving skills.
  • A proactive and creative mindset.
  • The ability to thrive both independently and collaboratively in a dynamic, fast-paced setting.
  • The flexibility to work in different time zones.
  • Experience with CRM and other sales tools.

Bonus points if you:

  • Have completed a bachelor's degree in business administration, marketing, or a related field.
  • Fluency in an additional language, including but not limited to German, Italian, Arabic, French, Dutch, or an Asian language.
  • Have a strong interest in published media, hospitality, and the business of travel.

We offer a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires you to be on-premises 2 days a week. When not in the office, employees have the opportunity to work remotely.

PressReader is committed to providing a fair compensation package, which includes a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The base salary for this role ranges from $50,000 to $60,000, with the potential for a bonus tied to Key Performance Indicators (KPIs).

We thank everyone who is interested in our role. Only qualified candidates legally eligible to work in Canada will be directly contacted for this position.

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