Cloud Operations Manager

2 weeks ago

Mississauga, Ontario, Canada goeasy Full time
Cloud Operations Manager Job Description

At goeasy, we're seeking a highly skilled Cloud Operations Manager to oversee the operational aspects of our cloud environment. This role involves managing the existing cloud infrastructure, focusing on operational efficiency, vulnerability management, and security partnership.

Key Responsibilities:
  • Cloud Infrastructure Management: Manage and maintain cloud infrastructure to ensure high availability, performance, and scalability.
  • Vulnerability Management: Oversee infrastructure vulnerability management requirements by partnering with IT Security to identify and mitigate risks to maintain security posture.
  • Cloud Security: Partner with security teams to enforce cloud security policies and ensure compliance with regulatory requirements.
  • Service Requests and Changes: Lead day-to-day service requests and changes, minimizing downtime and impact on business operations while meeting defined SLAs.
  • Observability Practices: Implement and oversee observability practices to ensure comprehensive monitoring and analysis of cloud operations.
  • Cloud-Based Applications and Workloads: Collaborate with IT teams to support cloud-based applications and workloads.
  • Cloud Costs and Resource Utilization: Monitor cloud costs and resource utilization, implementing strategies to control expenses.
  • Technical Expertise: Act as the most senior point of contact to facilitate technical work such as implementations and troubleshooting.
  • Cloud Technologies and Security Trends: Stay informed on the latest cloud technologies and security trends to enhance operational procedures.
  • Disaster Recovery Plans: Develop and implement disaster recovery plans to ensure business continuity in the event of service disruption.
Requirements:
  • Cloud and Security Certifications: Cloud and Security Certifications are desired (e.g., AZ-305, AZ-500, CEH, CompTIA Security+).
  • IT Service Management: Familiarity with IT Service Management (ITSM) processes.
  • Disaster Recovery and Business Continuity Planning: Experience in disaster recovery and business continuity planning.
  • Network Topologies and Protocols: Working knowledge of Network (LAN/WAN/VPN) topologies, protocols, and enterprise network equipment.
  • IT Service Management Processes: Strong knowledge of IT Service Management processes, software, and hardware.
  • Collaboration and Communication: Ability to work in a collaborative team environment.
  • Microsoft Office Skills: High proficiency in Microsoft Office skills (e.g., Excel, PowerPoint, SharePoint, OneDrive and Outlook).
  • Leadership and Core Values: Must model the Company's core values and leadership behavior.
  • Education and Experience: Bachelor's degree in Computer Science, Engineering, Business, or closely related field is preferred, but not mandatory. 6+ years experience in cloud services, platforms and infrastructure. 6+ years experience with vulnerability management tools and security frameworks. 3+ years experience in managing or leading technical team members. Previous experience communicating cloud and infrastructure technologies to executives.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, between our Mississauga and downtown Toronto office.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

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