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Product Implementation Specialist

1 month ago

Vancouver, British Columbia, Canada Trulioo Full time

Position Overview:

The Product Implementation Engineer will report directly to the Manager of Implementation and serve as the primary subject matter expert in their designated domain. This role is a crucial liaison between client-facing teams and our Engineering department, offering advanced technical assistance to our enterprise clients and partners.

Key Responsibilities:

  • Support developers integrating API and SDKs, including answering technical questions, or equivalent software development experience.
  • Become the technical subject matter expert (SME) for Trulioo's Platform and Services, with a focus on our Identity Document Verification product.
  • Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally.
  • Tackle and take ownership for creating support Knowledge Base Articles and FAQs.
  • Provide an exceptional customer service experience to ensure Trulioo maintains our position as the leading trusted expert in Identity Verification.
  • Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs.
  • Interpersonal skills, product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Respond to all internal/external stakeholder questions and concerns with a high level of professionalism.
  • Collaborate with other departments, including Product, Engineering, DevOps, and Management, to build customer feedback loops and drive constant improvement.

Requirements:

  • In-depth knowledge of and experience with integrating and supporting development using a variety of RESTful APIs.
  • Working experience with Javascript, Node, and React.js are also strongly desirable.
  • Working experience with troubleshooting web applications on mobile browsers.
  • Ability to think critically, troubleshoot proactively and solve complex problems, with the ability to effectively prioritize and execute tasks while under pressure.
  • Strong aptitude with an ability to learn new technologies quickly.
  • High level of technical experience and skills in software troubleshooting, ad-hoc script writing, and documentation.
  • A minimum of 3 years experience in a role building, supporting and troubleshooting front-end SaaS applications.

Preferred Qualifications:

  • Prior experience with training technical teams.
  • Prior experience with tools such as Grafana, JIRA, and Confluence.
  • Exposure to tools and services that help customers meet compliance obligations.
  • Post-Secondary Degree in Computer Science/Engineering.
  • Startup experience.

Compensation:

We take a market-based and data driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location and scope.

Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience and location.

Annual Salary $80,000—$90,000 CAD

Thriving at Trulioo:

At Trulioo, you're not just an employee. You're a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We're on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team.

We welcome applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process.

Privacy Notice:

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo's Website Privacy Policy in the section "When you apply for a job".