Security Concierge

1 week ago

Toronto, Ontario, Canada FirstService Residential Full time
Job Summary

We are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.

Key Responsibilities
  • Provide information and services to residents as needed, including answering questions, giving directions, and managing messages.
  • Remain calm under pressure and act quickly to resolve issues.
  • Manage and screen messages, schedule access for authorized vendors, and maintain guest privacy.
  • Ensure all safety and access control procedures are followed and maintain a safe work environment.
  • Provide protection to clients, residents, and property, and assist with customer inquiries and support as required.
  • Observe floors and stairways to ensure they are clear of debris and hazards, and access doors to sensitive areas are locked.
  • Enforce client rules, regulations, and laws, and assist police and medical staff when required.
  • Provide exceptional customer service to clients, customers, contractors, and visitors.
  • Perform routine property patrols and respond to emergencies and fire alarms.
  • Follow up with daily documentation, occurrence logs, incident reports, and front desk software as required.
Requirements
  • Valid Ontario Security License.
  • High school diploma or equivalent preferred, with completion of college-level courses in Business/Hospitality or Police/Security Foundations an asset.
  • Ability to lift 50 lbs, sit for extended periods, and stand for extended periods.
About Us

FirstService Residential is North America's foremost property management firm, specializing in property management, front desk security guards, cleaners, and superintendents. We offer competitive salaries, top benefits, and career training, and are recognized as a Great Place to Work.

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