Sales Associate

4 weeks ago

Whistler, British Columbia, Canada Toptable Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Provisions Cafe. As a Sales Associate, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with our kitchen and service teams to ensure seamless service.

Key Responsibilities:

  • Provide warm and welcoming hospitality to our guests, ensuring a memorable customer experience.
  • Maintain efficiency and grace with a sense of urgency throughout service, ensuring that all guests are served promptly and with a smile.
  • Use strong communication and listening skills to effectively deliver accurate messaging to both guests and teammates, ensuring seamless communication and collaboration.
  • Have a full understanding of all menu items and how each is properly served and/or packaged, with the ability to complete multiple FOH stations, roles, responsibilities, and tasks.
  • Acknowledge and positively engage all guests at the expediting counter while managing guest expectations, ensuring that all guests feel valued and respected.
  • Demonstrate an understanding of enlightened salesmanship and seek opportunities to inform guests about additional offerings, such as pastry, breads, rotisserie chicken, and other to-go items.
  • Have a general understanding of Department of Health (DOH) food safety standards, ensuring that all food is handled and prepared safely and in accordance with regulations.
  • Carry yourself with a warm, welcoming demeanor when interacting with guests and coworkers, ensuring that all interactions are positive and respectful.
  • Derive pleasure from providing hospitality and exhibit excellent emotional self-awareness under pressure, ensuring that all guests feel valued and respected.
  • Oversee the kitchen pass during service periods, ensuring that all food is prepared and served promptly and with a smile.
  • Support the kitchen and service teams as needed to uphold the highest quality of food, presentation, service, and timing, ensuring that all guests have a memorable experience.
  • Assist with packaging organization and replenishing, ensuring that all packaging is neat and organized.
  • Bussing and food running as required, ensuring that all guests are served promptly and with a smile.

Requirements:

  • 1+ years of experience in kitchens and/or service in a restaurant.
  • Food Handlers License.
  • Serving it Right an asset.
  • Problem-solving and delegation skills.
  • Strong verbal and written communication skills, ideally in two or more languages.
  • Able to accommodate a flexible schedule.
  • Able to stand for long periods of time.
  • Able to lift 50 pounds.

What We Offer:

  • Flexible work schedules (can flex with school schedules).
  • Group medical plan offered after 6 months of continuous employment, subject to minimum hours.
  • A family/team culture with long term career opportunities.
  • Ski pass loan program.
  • 20% dining discount throughout the Toptable family of restaurants.

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