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Residential Warranty Coordinator

2 weeks ago

Ottawa, Ontario, Canada RioCan Full time

Responsibilities:

  • Collaborate with the Customer Care Manager to ensure seamless warranty administration
  • Organize and manage the customer experience, including scheduling service appointments
  • Respond promptly to calls and emails during business hours, ensuring timely follow-up and resolution for customers, trade associates, and the warranty team
  • Coordinate and schedule appointments with homeowners, Tarion inspectors, service technicians, and trades as required
  • Maintain strong relationships and effective communication between all stakeholders
  • Conduct Pre-Delivery Inspections (PDI) and Quality Assurance (QA) checks
  • Ensure timely submission of Tarion warranty documentation and handle individual homeowner requests within deadlines
  • Monitor warranty forms daily through the Tarion Builder Link portal
  • Prepare necessary service documents for departmental and service use
  • Clearly explain warranty policies and procedures to homeowners
  • Develop and maintain tracking lists to monitor warranty staff, trade performance, and overall warranty effectiveness
  • Identify potential issues, escalating them to the Customer Care Manager along with proposed resolutions